Privacy Policy

Effective April 17, 2026

Who we are

Austin's Roofing Co. ("we", "us") operates this website to serve customers in Medicine Hat. This policy explains what information we collect, how it is used, and your rights regarding that information.

Information we collect

We collect only the information you voluntarily provide through our contact form (name, phone number, email, and a description of the work you need). We also collect standard web-server logs (IP address, browser type, referring URL) and anonymous analytics to understand how visitors use the site.

How we use it

Contact-form submissions are used solely to respond to your enquiry, schedule service, and follow up about your project. We do not sell, rent, or trade your personal information to third parties. We never send marketing messages you did not request.

Cookies & tracking

We use minimal first-party cookies to remember UTM attribution if you arrived from an ad campaign. No cross-site tracking. You can block cookies in your browser settings without losing the ability to contact us.

Data retention

Contact enquiries are retained for up to 36 months so we can honour warranties and answer follow-up questions. You may request earlier deletion at any time.

Your rights

You may request a copy, correction, or deletion of the personal information we hold about you by email at hello@austinsroofing.ca. We will respond within 30 days.

Updates to this policy

We may update this page to reflect changes to our practices. When we do, we will revise the "Effective" date above.